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Does your company use Microsoft 365? Then 3CX is the ideal phone system for you!
With businesses increasingly looking to simplify their working environment, synchronising Microsoft 365 accounts and 3CX brings a whole host of benefits including user sync, calendar status sync and Microsoft Teams phone system integration!
Users can work seamlessly across both apps, managing contacts and streamlining tasks to increase efficiency and improve customer satisfaction. Automatic extension creation enhances productivity and makes tedious tasks more bearable while Single-Sign-On allows your Microsoft 365 users to login in with a single click. You can even launch calls directly from the Microsoft 365 interface with the 3CX Windows Desktop App and Click2Call functionality.
Our team is on hand and ready to help you and your business. If you need help finding a solution for your business mobile phones, business internet, or phone systems and want to benefit from the best customer service and expert advice in the industry, contact us today on 0333 996 0029 to begin your journey to a faster, easier, and more efficient business.
There are many features that users can benefit from as a result of the 3CX and Microsoft 365 integration which can make business life easier and more streamlined.
No need to separately manage two systems and create Microsoft 365 users as extensions in your 3CX Phone System.
With automatic extension creation and Single Sign On (SSO) authentication, your Microsoft 365 users can login with a single click. No more looking for forgotten passwords!
Sync your Microsoft 365 calendar with 3CX, automatically updating your 3CX status to reflect your availability. The updated 3CX integration module includes automation options to set your extension status and forwarding profile, based on your Office 365 calendar. Just create an entry in your Office 365 calendar and 3CX sets your extension status based on the “Show As” option in your calendar:
“Busy” or “Working Elsewhere” switches to “Do Not Disturb” “Out of office” or “Away” switches to “Away”
When your meeting is done at the specified time, 3CX switches your profile back to the previous status.
Enable your users do more with the 3CX apps: Syncing their personal contacts from Office 365 with their 3CX phonebooks, lets them have the best of both worlds. They manage their contacts through Office 365 and call their synced contacts directly from the 3CX apps!
With the 3CX Windows Desktop App and Click2Call capability, you can make calls directly from the Microsoft 365 interface. Simply click on a contact to wake up the dialler. Incoming pop-ups ensure you never miss a call or chat.
3CX now natively supports Microsoft Teams. Keep 3CX in the background offering all of the fancy features like call queues, digital receptionists and reporting etc, but link it to your Microsoft 365 tenant and use Teams as the ‘softphone’ client, or the ‘front end’ to make and receive calls.
To further limit the administrative overhead of managing two systems, Microsoft Teams groups can be used to replicate user group assignments in 3CX. Teams group owners will be assigned an admin role, and members will be assigned the user role within the 3CX groups. This also allows owners of the Teams group to add and remove users from the Teams group which could have a dynamic effect if a user is to use a 3CX outbound rule or not.
Link your 3CX profile status to Microsoft Teams presence. This will allow users working predominantly in the Teams app to set the 3CX forwarding rules from their Teams application. Additionally, 3CX knows if a Teams user calls another Teams user or if they have just entered a Teams meeting. This will indicate to all 3CX users that that user is currently in a call and the correct forwarding will be applied. The same will apply in reverse. i.e. When a Teams user picks up a call from an IP phone connected to 3CX, users in Microsoft will be informed that that user is on a call.
“We have our 3CX phone system with Infinitel. They are a great company to deal with and service provided by them is second to none. Whenever I need any help with adjusting the setup of our system they are super-fast, always helping me straight away. The products offered by Infinitel are very flexible, and can be tailored to the needs of your business. I can definitely recommend Infinitel”
Pawel Klamann
Operations Manager @ David M Robinson Jewellery
If you are looking for a 3CX Solution for your business, choose a company that specialises in 3CX, and whose network infrastructure is dedicated to delivering the highest quality service.
Infinitel is proud to be a 3CX Gold Partner. We have successfully deployed 3CX solutions to hundreds of businesses, from start-ups to some of the world’s biggest businesses. All our engineers have achieved 3CX advanced certification and our SIP trunks are also 3CX certified; following strict interoperability testing with 3CX to ensure we offer a seamless experience to customers.
Our solutions are supported 24/7 by an in-house technical team of dedicated, experienced engineers and backed by a 99.99% Service Level Agreement.
To find out more about how 3CX and Microsoft 365 integration can improve your customer communications, don’t hesitate to get in touch with our expert team here at Infinitel – we can give expert advice, guide you and find the perfect solution for your requirements. All while delivering outstanding customer service. We’re always on hand to help you find the best solution for your business. Discover why Infinitel are the people to provide you with a modern, cost-effective and efficient phone system.
Our experienced team of industry professionals are ready to guide you towards a better phone system. Call us on 03339960029 or contact us online to find out more about how 3CX will save you time, money, and hassle.
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