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With 1.82 billion daily active users, having a Facebook business page makes it easier for potential customers to discover and contact you, and that’s why more than 200 million businesses use Facebook Business Pages.
More than half of customers prefer to get in touch with an organisation using live chat, and almost half also expect to be able to use live chat on your website, particularly on mobile devices. Facebook Messenger is one of the most important platforms with over 20 billion messages shared between customers and businesses every month. This all goes to show that messaging is now a preferred way to contact businesses, with the vast majority of customers choosing to message rather than call or email.
With a 3CX phone system, you benefit from a complete communications platform, which provides a simple, flexible and affordable solution to call, video and live chat. 3CX is compatible with popular IP Phones including Yealink and also includes remote-friendly smartphone and browser apps, allowing your team to work from anywhere with an internet connection. It’s easy to use, easy to manage, and incredibly cost-effective. It’s also easy to integrate with live chat on your website, business text messaging and Facebook Messenger. 3CX keeps all your communication on a single platform.
Our team is on hand and ready to help you and your business. If you need help finding a solution for your business mobile phones, business internet or phone systems and want to benefit from the best customer service and expert advice in the industry, contact us today on 0333 996 0029 to begin your journey to a faster, easier and more efficient business.
You can save time, improve customer satisfaction, and increase conversions with 3CX’s Facebook Messenger integration. Customer communication is simple; messages are delivered instantly to the web client and smartphone apps, allowing agents to answer, transfer, and handle customer contacts from the same platform they use for all other communication.
3CX’s Facebook integration also offers you increased security, as there is no need to give multiple agents access to your all-important Facebook page! When you set up your 3CX Facebook integration, you only need to carry out a few steps to get your chat feature set up:
3CX is a complete omnichannel, cloud-based business phone system that allows your employees to work produc- tively from anywhere with an internet connection. With 3CX’s Facebook Messenger integration, business text mes- saging and live chat, it provides an all-in-one communications platform, providing a seamless experience for your customers and employees. By integrating 3CX with Facebook Messenger, you are able to see all of your enquiries in one place, and improve not just the quality of customer care that you’re able to offer, but also boost sales.
3CX Facebook Messenger integration offers you a range of advanced features and benefits:
One end-to-end solution for business text messages, business phone calls, and messaging capabilities, including Facebook Messenger and live chat on your website; meaning you can carry out a whole range of business communications from a single platform. This also means that your team can use one management console to help customers and answer incoming cus- tomer queries from multiple channels at the same time, without needing to switch between more than app or paying additional cost for multiple systems. Not only does this make life easier for your users, but it also saves them a considerable amount of time, making it easier to respond to customer enquiries more quickly and continue to deliver excellent customer service.
Facebook messages are tracked and archived centrally within the 3CX platform, and you can use the 3CX CRM to track your message history, get individual client info from chat reporting and understand overarching trends from your customers to offer exceptional customer service and improve conversions. Archive and reporting tools can help you to identify a chat question that comes up all the time, and therefore ensure that you’re always providing the right answer! Alternatively, you can see at what times your chat volumes are higher than usual, allowing you to offer addi- tional support when needed to maintain a quality customer service experience. The 3CX platform also offers built-in backup capabilities, so that you never lose unanswered messages, contact details or reports on customer experi- ence.
3CX integration is also incredibly convenient for larger customer service teams, as you don’t need to connect Facebook admins for multiple operators. You can add unlimited users to your 3CX queue, so all queries from Facebook Messenger can be answered by a customer service agent quickly and easily. There is no extra cost to add an additional user profile to your 3CX account, making it easy to reassign chat operators as and when you need to!
3CX and Facebook Messenger integration also offer businesses the capability to provide live chat messaging, even if you don’t want to work with another external provider to offer live chat. As your live chat is run through Messenger and comes directly to the 3CX web client and mobile apps, there’s no need to pay for and integrate with yet another third party when you use 3CX and Facebook integration.
If you are looking for a 3CX Solution for your business, choose a company that specialises in 3CX, and whose network infrastructure is dedicated to delivering the highest quality service.
Infinitel is proud to be a 3CX Gold Partner. We have successfully deployed 3CX solutions to hundreds of businesses, from start-ups to some of the world’s biggest businesses. All our engineers have achieved 3CX advanced certification and our SIP trunks are also 3CX certified; following strict interoperability testing with 3CX to ensure we offer a seamless experience to customers.
Our solutions are supported 24/7 by an in-house technical team of dedicated, experienced engineers and backed by a 99.99% Service Level Agreement.
To find out more about the 3CX and how Facebook integration with 3CX can improve your customer communications, don’t hesitate to get in touch with our expert team here at Infinitel – we can give expert advice, guide you and find the perfect solution for your requirements. All while delivering outstanding customer service. We’re always on hand to help you find the best solution for your business. Discover why Infinitel are the people to provide you with a modern, cost-effective and efficient phone system.
Our experienced team of industry professionals are ready to guide you towards a better business phone system. Call us on 03339960029 or contact us online to find out more about how 3CX will save you time, money and hassle.
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