You might be a small business, but that doesn’t mean connectivity for you and your workforce isn’t important. In fact, it might be the reason for your company’s success. After all, it provides your employees with the collaboration they need to meet your business objectives and stay ahead of the competition.

To do so, you might be considering using a VoIP phone system. But how can you be sure it’s the right choice for your business?

Fortunately for you, we’ve created our very own blog to discuss the benefits of VoIP for small businesses. Read on to find out the purpose of a VoIP phone system, the top five benefits, and potential drawbacks you could encounter.

What is the purpose of a VoIP phone system?

The purpose of VoIP phone systems is to allow users to make and receive calls via

an internet connection, as opposed to using a traditional telephone.

According to Office 1, VoIP was created in 1995, providing a cheaper alternative for businesses who might need to make international calls, or calls to a mobile phone, and want to avoid the excessive charges that come with using a landline.

Since then, VoIP has developed past an alternative to traditional telephones, it now includes many features, such as:

Call recordings
Custom culler IDs
Integration with CRM systems
Conference calling; and
Much more

Whilst traditional landlines are still a solid, reliable way to make and receive calls, VoIP phone systems offer businesses a more future-proof way of staying connected.

What are the benefits of a VoIP phone system for small businesses?

As well as potentially saving money on phone bills, there are plenty of other benefits of using a VoIP phone system, including:

Increased productivity

Most of all, VoIP phone systems can increase productivity within your business. Since it helps streamline communication by allowing you to collaborate with other members of your business – no matter where they are in the world – there’s less chance of disruption occurring, and it’s easier for others to get in touch with each other.

As a result, it helps increase productivity as calls can be made more quickly than with a landline. What’s more, it includes time-saving features such as call recordings – so you can go back and listen to calls again to get any information you might have missed.

Better set up for collaboration

VoIP phone systems also provide a better setup for collaboration. As mentioned previously, employees can connect with each other no matter where they are in the world.

So, if they are assigned a project to work on together, it doesn’t matter where they are both located, they still have the ability to communicate with each other with the touch of a button.

Extensive features

VoIP phone systems aren’t just limited to the function of making and receiving calls, they have plenty of other features that businesses can take advantage of.

For example, many VoIP phone systems allow integration amongst other pieces of software, including CRM systems.

This way, you can have a better idea of conversions in correlation to your sales calls. Similarly, many systems also offer desktop and mobile applications – so you and your workers aren’t just limited to a headset.

Scalability

Many VoIP systems also allow companies to scale up with growth – even if they only experience seasonal demand.

For example, lines can be added or removed easily without requiring heavy IT implementation. And, as they are cheaper than traditional landlines, it won’t cost as much money for businesses to implement.

Easy to manage

VoIP phone systems are also easier to manage than traditional landlines, simply because they are accessible on any device powered by your business internet. Meaning, your employees can take their business calls wherever and whenever.

Furthermore, switching to a VoIP phone system is much easier to implement than other systems. For example, you can switch your landline number to a VoIP in as little time as one business day (depending on your situation), so the chance of long periods of downtime occurring is minimal.

What are the drawbacks of using VoIP phone systems?

As mentioned above, there are many benefits to using a VoIP phone system that your business can appreciate. But, no phone system is perfect, and there are drawbacks to using VoIP that you should be aware of before you make the switch, including:

Reliance on a steady internet connection: Since it works via internet connection, the efficiency of your VoIP phone system is reliant on this. So, if you have a poor network connection, then your VoIP won’t work as well as it could.

Power supply: VoIP phone systems are connected to a continuous power supply, so if a power outage happens, it can cause significant downtime.

Extra costs: If you use a VoIP phone system to call someone without VoIP, it could mean that you incur additional expenses.

Choose Infinitel for a reliable telecoms business solution

VoIP phone systems can be a reliable solution for businesses looking for a varied phone system that offers reliability, flexibility, and scalability. However, even when you know what your business needs, it can be difficult to pick a provider with little knowledge of these phone systems.

That’s where Infinitel can help.

We dedicate ourselves to staying up-to-date on the best phone systems – including VoIP – and are here to provide an expert solution that helps your business soar.

For more information on VoIP systems for small businesses, reach out to Infinitel today. We’ll help you reach a solution that meets your company’s needs.